Context
What can the assistant not see?
# CONTEXT
You are helping a team lead at a B.C. benefits carrier. The attached update changes how physiotherapy claims are assessed from 1 September. The team applies these rules daily.
AI Learning Studio · Workshop 06
A short, hands-on workshop that teaches prompts as clear briefs: context, objective, constraints, examples, and evaluation. About 25 minutes on screen — and the print version is the participant worksheet.
Forget magic words. A prompt is not an incantation — it is a brief, and you already know how to write one. You do it every time you hand work to a colleague.
Step 01 · The problem
Most disappointing output starts as a reasonable-sounding request. Here is one, and here is everything it quietly left to chance.
The request, as typed10 words of instruction — 0 of situation
Can you summarize the attached document for the team?
Every unstated decision still gets made. The tool makes it — fluently, confidently, and without telling you which parts it guessed. A vague ask does not save time; it moves the time into the revision cycle, where it costs more.
Step 02 · The structure
One structure, five parts, in the order you would brief a person. It is not the one perfect prompt formula — there is no such thing — but it makes every silent guess visible, and it transfers across tools. If your workplace teaches GCSE, RCCO, or another acronym: same bones, different labels.
What can the assistant not see?
# CONTEXT
You are helping a team lead at a B.C. benefits carrier. The attached update changes how physiotherapy claims are assessed from 1 September. The team applies these rules daily.
What does done look like?
# OBJECTIVE
Produce a one-page summary the team can act on: what changed, what stays the same, what to do differently from 1 September. Done means a claims processor could apply the new rules after one read.
What rules must the work respect?
# CONSTRAINTS
One page. Plain language, no legal phrasing. No member details or personal information. Where the update is ambiguous, flag it — do not guess.
What does good look like?
# EXAMPLE
Follow the shape of the March update summary (attached): three sections — What changed · What it means · What to do.
# EVALUATION
List your assumptions and anything you could not confirm from the attachment. I will verify the effective dates and dollar amounts against the policy text before this goes out.
This is why the structure matters more here than anywhere else at work. With a person, an incomplete brief gets repaired by the relationship. Here, the brief is the entire relationship.
Step 03 · The rebuild
Add the five parts in order and watch what each one removes. This is the request from Step 01 — same document, same tool.
The request, rebuilt0 / 5 parts
Can you summarize the attached document for the team?
You are helping a team lead at a B.C. benefits carrier. The attached update changes how physiotherapy claims are assessed from 1 September. The team applies these rules daily.
Produce a one-page summary the team can act on: what changed, what stays the same, what to do differently from 1 September. Done means a claims processor could apply the new rules after one read.
One page. Plain language, no legal phrasing. No member details or personal information. Where the update is ambiguous, flag it — do not guess.
Follow the shape of the March update summary (attached): three sections — What changed · What it means · What to do.
List your assumptions and anything you could not confirm from the attachment. I will verify the effective dates and dollar amounts against the policy text before this goes out.
Step 04 · Try it
Three quick calls, each with feedback. Choose again until the reasoning clicks — nothing here is scored or stored.
A colleague shows you this brief. It is close — one of the five parts is absent. Which one?
You are supporting a manager at a B.C. benefits carrier. Draft an email telling the team about the new intake process, under 150 words, plain language, no member information. Use the attached May announcement as the shape to follow.
Only one of these three is an instruction the output can actually be checked against.
The first draft came back too formal, and the 1 September date is buried in the third paragraph. What is the strong next message?
Step 05 · The conversation
The first output is a fast first draft, not a verdict. Expect a short conversation — and know the habits that quietly ruin it.
And sometimes the strong move is no brief at all. Skip the assistant when the data is not approved for the tool, when the stakes outweigh the time saved, or when a deterministic tool — calculator, template, search, the policy document itself — gives an exact answer. Choosing the right instrument is part of the fluency.
Tool notes · Captured 27 July 2026
Copilot guidance uses GCSE — goal, context, source, expectations — and only the goal is required. Same bones as the five parts: goal is the objective; expectations carry constraints and examples; source is context you attach rather than describe.
Reference the actual files, meetings, and mail with the / picker instead of describing them from memory. Most unexpected output traces to a missing source boundary — the tool answered from general knowledge when you meant a specific document.
Reasoning modes trade speed for deliberation. Quick modes suit routine asks; deeper-reasoning modes suit multi-step, regulated, or high-consequence work. Choose by consequence, not by habit.
Model pickers, mode names, and defaults change over product cycles — details here carry this card's capture date. The five-part brief is the part that transfers.
Concepts transfer; interfaces move. Learn the brief once and you can sit down at Copilot, Claude, or Gemini and be good at all of them by lunch.
Step 06 · Send
The five parts put your judgment into the request; the review puts it into the result. That second half has its own job aid: run The Human Check before anything you built here leaves your hands. Print this page and the paper version is your workshop worksheet — the brief canvas, the quick reference, and the watchlist, ready for a pen.
Participant worksheet — fill the canvas before you type the brief
01 · ContextWhat can the assistant not see?
Who is asking, for whom, which documents matter, what is happening.
02 · ObjectiveWhat does done look like?
The deliverable, named, with a definition of done. One task per brief.
03 · ConstraintsWhat rules must it respect?
Length, format, tone, exclusions, the data boundary, what to do when unsure.
04 · ExamplesWhat does good look like?
A past document, a shape to follow, a filled-in sample. One example beats twenty adjectives.
05 · EvaluationHow will you judge it?
What the assistant must surface (assumptions, gaps) and what you will verify yourself.
Quick reference
Iterate: draft → inspect → redirect → verify (human) → edit
Watchlist — tick what you avoided
Before it ships: run The Human Check — sinelanguage.ca/courses/the-human-check.html. Verify in proportion to consequence.
Provenance
Educational guidance, not policy. Where your organization sets rules for AI use, approved tools, or data handling, those rules govern every brief you write — this page never overrides them.